退款政策
Returns & Exchanges
We want you to feel confident and happy with your purchase. We offer a 30-day return or exchange policy for items that are unused, unworn, and accompanied by all original packaging and certificates.
Please note that the following are not eligible for return:
- Customized or engraved pieces
- Items that have been resized or altered
- Damaged or soiled items (e.g., with cosmetics, perfumes, or signs of wear)
- Products returned due to personal preference without quality issues
To initiate a return, please contact our customer service team within 30 days of delivery. All returns are subject to inspection upon receipt.
You can always contact us for any return question at info@taniahjewellery.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.