Refund policy

Returns & Exchanges

We want you to feel confident and happy with your purchase.

As a custom-design jeweller, all Taniah Jewellery pieces are made to order. A non-refundable deposit equal to one-third (1/3) of the total item price is required for all orders. This deposit covers the costs associated with designing, producing and preparing your piece and will not be refunded unless the item is deemed faulty.

For eligible items, we offer a 30-day return or exchange policy from the date of delivery. Items must be unused, unworn, undamaged, and returned with all original packaging and certificates. All returns are subject to inspection upon receipt.

Items Not Eligible for Return or Exchange

The following items or orders are final sale and cannot be returned or exchanged:

  • Customized or engraved pieces
  • Personalized fine jewellery, including name necklaces and charms
  • Orders outside of our 30-day return policy
  • Items that have previously been exchanged
  • Orders with any additional or manually applied discounts
  • Sale items or items purchased with gift cards
  • Damaged, soiled or worn items, including items showing signs of cosmetics, perfume or other wear
  • Products returned due to personal preference where there is no quality issue
  • Items delayed in shipping due to customer-requested design alterations, where a delay warning has been provided
  • Any other made-to-order or custom-designed piece where production has commenced

Please note: The 1/3 deposit remains non-refundable even if an eligible order is returned or exchanged, unless the item is deemed faulty.

How to Initiate a Return

To request a return or exchange, please contact our customer service team within 30 days of delivery.

Please contact us before sending your item back. Once received, all returned items will be inspected to confirm that they meet our return conditions.

For any questions regarding returns or exchanges, please contact us at info@taniahjewellery.com.au.

Damages & Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, please contact us immediately so that we can assess the issue and determine the appropriate resolution.

If an item is deemed faulty, the applicable deposit and/or payment will not be subject to the non-refundable deposit restriction.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If approved, the refundable amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.